The customer service representative is responsible for all cycles of the customer service process as well as some basic sales cycles. The customer service representative is in charge of answering all online customer inquiries in a timely fashion and disseminating accurate information either via phone, email, chat and some social media platforms. The goal of this role is to ensure brand standards of excellence and maintain high customer satisfaction.

This is a part-time hybrid position

PRIMARY JOB RESPONSIBILITIES

The customer service and sales representative develops, implements, and continually evaluates the sales and customer service cycles, with short- and long-term goals that support the mission of Lemont Quarries Adventure Park. Responsibilities include, but are not necessarily limited to:

• Manage high volume of online inquiries through our website, affiliated emails, and social media channels.
• Communicate with guests on pre-scheduled phone calls to answer questions, book parties, and handle complex transactions.
• Respond to website and email inquiries, and social media messages and comments within 24 hours
• Manage all internal communications on our Flybook platform including but not limited to park updates, rainchecks, and gift cards.
• Sends weekly group update on Thursday to all upcoming weekend events
• Communicate with guests and staff in a professional and friendly manner that instills trust, support, and creates an incredible experience
• Generate sales leads and send to the sales representatives where appropriate
• Identify and assess customers needs to achieve high customer satisfaction
• Handle customer complaints providing appropriate solutions and escalating them as necessary
• Book and follow up on basic events such as birthday parties, outings, and more.
• Answer basic questions regarding the operation of the park
• Act as an ambassador of The Forge, informing guests not only about the adventure and entertainment experiences but also of the nature surrounding them once onsite
• Work in a front desk capacity at the adventure park, providing a great first impression
• Any additional duties as needed

QUALIFICATIONS & REQUIREMENTS

• Proven customer relations experience
• Confident and comfortable in working with guests and colleagues of all backgrounds
• Ability to sell on an as needed basis
• Familiarity with customer relationship management (CRM) tools
• Ability to multitask and manage time efficiently
• Super-freakin-awesome communication skills. Seriously, you must possess the ability to communicate clearly and concisely, both orally and in writing
• You need to be well-versed in modern computing platforms and be proficient in using Google Suite and Microsoft Office
• High school diploma or equivalent preferred

Schedule Requirements:

• Ability to work a rotating schedule
• Evenings and weekends required

A WORD OR TWO ABOUT OUR CULTURE

Lemont Quarries Adventure Park is the premier destination for authentic outdoor recreation in Chicagoland. Our vision is to exhilarate, entertain, and educate our guests while holding ourselves to keeping our promises to restore and preserve the natural environment of our park, to deliver innovative and one-of-a-kind recreational experiences, to provide engagement through state-of-the-art facilities, and to foster a communal commitment to mental and physical well-being.

Our park is a unique public/private social enterprise that provides engaging recreational activities for adventurers of all kinds. From ropes courses, ziplines, and rock-climbing towers, to running, mountain biking, and hiking trails, our parks seek to provide a community-focused, authentic outdoor experience for urban and suburban areas.

Our team and our patrons are deeply dedicated to the promotion of an active, outdoor lifestyle. Our park is designed and purpose-built to engage all levels of participants through activity passes, instruction, food & beverage programming as well as its festivals, races, and other outdoor events.

We are an open, inclusive workplace and welcome applicants who bring along with them diverse life experiences, including every permutation of economic and cultural backgrounds, orientation, ethnicity, and world views.

LEGAL DISCLOSURES

Lemont Quarries Adventure Park (LQAP) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LQAP complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. LQAP is an employer who participates in the E-Verify program.

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Work Location: Hybrid remote in Lemont, IL 60439